Our Policies

Appointment Policies

Your appointment time is reserved specifically for you. Our policies allow us to honor the time of our guests and service providers while keeping our schedule running smoothly.

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Cancellation and Rescheduling Policy

We understand that life happens and appointments occasionally need to be adjusted.

For color services, we require at least 48 hours’ notice to cancel or reschedule.

For haircut appointments, we require at least 24 hours’ notice to cancel or reschedule.

Cancellations or rescheduling requests made within the required notice period will result in a fee equal to 50% of the scheduled service total.

Same-day cancellations, same-day rescheduling, and no-show appointments will be charged 100% of the scheduled service total.

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Card on File

A valid credit or debit card is required to reserve an appointment. Your card will not be charged unless a cancellation, rescheduling, or no-show fee applies.

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Late Arrivals

Please contact the salon as soon as possible if you are running late.

Arriving late may require us to modify or shorten your service to avoid impacting the next guest. The original service price may still apply. If there is not enough time to safely or properly complete the service, the appointment may need to be rescheduled and may be subject to the applicable cancellation or rescheduling fee.

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Service Adjustments

We want you to feel confident and happy with your hair.

Any concerns regarding your service must be communicated to the salon within seven days of your original appointment. Adjustment appointments must be reviewed and approved by salon leadership.

Service adjustments are intended to address the original agreed-upon result. Requests to change the original consultation plan or create a different result may be considered a new service and may require an additional charge.

 

Children and Additional Guests

To maintain a relaxing, safe, and comfortable environment for everyone, Shades Hair & Co. has a no-children and no-additional-guests policy.

Children and additional guests may only accompany you if they have their own scheduled service at the same time. Please plan childcare and guest arrangements before your appointment, as we cannot accommodate anyone without a scheduled service in the salon.

 

Clothing and Personal Belongings

We provide protective capes and take precautions during all services. However, we recommend avoiding high collars, bulky clothing, or valuable items during color appointments.

Shades Hair & Co. is not responsible for damage to clothing or personal belongings.

 

Product Returns

Unopened and unused retail products may be exchanged within the salon’s designated return period.

Opened products may be eligible for exchange if the product was recommended by a Shades Hair & Co. stylist and is not working as expected. Refunds or exchanges are subject to salon approval.

 

Right to Refuse Service

Shades Hair & Co. reserves the right to refuse or discontinue service when necessary, including situations involving unsafe conditions, inappropriate behavior, harassment, dishonesty regarding hair history, or expectations that could compromise the health and integrity of the hair.