FREQUENTLY ASKED QUESTIONS

Find answers to our most frequently asked questions in one convenient place. If you need additional assistance, please contact us—we're happy to help.

NEED TO CANCEL OR RESCHEDULE?

At Shades Hair & Co., your appointment time is reserved especially for you. We know life happens, and we’re always happy to help make changes when we can.

To help us best care for our guests and honor our stylists’ time, we kindly ask for the following notice when canceling or rescheduling:

• Color Services — Please give us at least 48 hours’ notice to cancel or reschedule. Changes made within 48 hours may be subject to a fee of 50% of the scheduled service.

• Haircuts — Please give us at least 24 hours’ notice to cancel or reschedule. Changes made within 24 hours may be subject to a fee of 50% of the scheduled service.

• Same-Day Cancellations, Same-Day Reschedules & No-Shows — These may be charged 100% of the scheduled service.

We truly appreciate your understanding and support. Last-minute changes can be difficult to fill and directly impact our stylists’ day. This policy helps us continue to care for our team while providing the best possible experience for every guest.

Thank you for respecting our time and trusting us with your hair.

RUNNING LATE?

Shades Hair & Co. is a very popular Salon. This means we’re usually booked to capacity. If you show up late to your appointment (without letting us know), we can’t guarantee we’ll be able to give you the complete allotted time since we don’t want to keep any of our other clients waiting unnecessarily. If you are running more than 15 minutes late to your appointment, it will be rescheduled or cancelled.